The Pema Secretariat as nodal agency under the leadership of Her Majesty The Gyaltsuen, gives this opportunity for De-suups to apply for the availability of 6 slots for the Post of Helpline Responders (1100 and 1098). The   De-suups will be managing to guide and handle calls related to mental health, child and gender-based issues.

Those who are interested may register with HRO of The Pema Secretariat at 

https://forms.gle/KdBiL9MqT6QmBXCR9

For any queries, please contact the HRO at 77271234

Preference will be given to those De-suups who have experience in Counselling and Mental Health Courses.

Registration and interview

1. 15/12/2024: Final Registration and submission of documents online
2. 25/12/2024: Announcement of shortlisted candidates
3. 06/01/2025: Interview at De-suung Headquarters
4. 13/01/2025: Announcement of selected candidates
5. 20/01/2025 to 31/01/2025: Training and orientation

Job Details

1. Position title: Helpline Responder
2. Position level: S-5A
3. Promotion: Performance based
4. Place of posting: The PEMA Secretariat, Thimphu
5. Report to: Supervisor, Head of Response Services
6. Employment type: On contract
7. Work Hours: 8 hours shift in rotation (morning, evening and night)

Qualification and Requirements:

1. Minimum class 12 pass (all stream)
2. Security clearance
3. Clean employment history if previously employed.

Basic Competencies

1. Excellent interpersonal skills including fluency in local dialect and culture
2. Patient and empathetic
3. Genuinely interested in helping others
4. Reliable and trustworthy
5. Excellent team working skills

Professional competencies (after training)

1. Maintain confidentiality of information and person.
2. Excellent communication skills including verbal and written skills with an ability to

communicate comfortably with all age groups and populations.

3. Excellent problem solving, conflict resolution and listening skills.
4. Ability to comply with ethical standards of the PEMA.
5. Ability to work in teams.
6. Being responsible to those who seek help.
7. Computer literate and capable of managing computer files, using databases, creating

spreadsheets, and preparing presentations.

8. Ability to maintain composure during difficult conversations.
9. Ability to prioritize work under pressure, extend work overtime when necessary
10. Sound knowledge of various services related to mental health, child protection, gender

based violence, substance use issues and other psychosocial services.

11. Ability to refer and link callers to the most relevant service provider.

Job Responsibilities

1. Receive calls and determine the type of cases and conduct preliminary assessment of cases in order to determine the urgency of their need and nature of support required.
2. Facilitate linkages to service providers (counselor / Protection officer / other emergency responders)
3. Respond to the needs of cases as per the Standard Operating Procedures of 1010 and 1098.
4. Provide brief mental health interventions.
5. Answer to inquiries, clarify doubts and provide required information.
6. Mobilize ambulances for emergency cases and manage crisis situations.
7. Activate police for calls related to active violence and manage crises.
8. Record required details of the calls and callers in the forms provided
9. Seek guidance and supervision for the supervisor.
10. Ensure that equipment is operational.

 Renumeration

Gross Salary: 28,805 (Basic- 13575.00 + allowance including house rent)